HLSS consulting is an independent hospitality company with a proven track record of improving and transforming independent hospitality businesses.
We provide effective, affordable, hands-on consultancy that empowers business growth and delivers results.
Specialists in hospitality consultancy providing short, medium and long-term support for all your needs.
We usually begin with a meeting and do a review of the existing operation to gain a good understanding of the current business and the needs, before providing a detailed action plan to implement change where needed.
First, we will take a look at your brand positioning, your product and service, the customer experience, your marketing, your sales strategy, how guests find and book you, your team, all which impact your productivity and revenue growth.
We will also look at costs and what we can do to better control costs and increase profit margins.
By looking at all of these areas and make a tailord plan for your business , this will help to drive revenue, improve profitability, create a good guest experience, encourage positive guest reviews, and improve your business growth.
For information about our services contact us for a free consultation and HLSS consulting helps you on your way to a growing and succesful business.
Services
Start ups
Our Hospitality Consultancy can assist with supply chain, steps of service, kitchen design and menus, as well as labour planning and all operational aspects. Our start-up process includes recruitment and training of staff, management and operational infrastructure. Using an experienced consultant for your start-up will save money and time.
Operations
Beginning with a customised, overall assessment of your business and concept, our hospitality consultancy will look for savings, improvements and efficiencies. Our hospitality consultant can help your business to improve in areas like waste management and energy transition. In restaurants, it can also help to source ingredients locally and provide vegetarian and vegan options. You are unlikely to lose customers by behaving more sustainably, but you could gain some.
Human Resource Management
Your staff are the heart of your business, and our HR experience will ensure you not only recruit but also retain the best employees. Assisting throughout the people management process, our hospitality consultancy can suggest a recruitment strategy, as well as documentation and a staff retention strategy. So that your people are the best in the business, We will assist with creating training manuals and procedures, alongside staff learning and development.
Mystery Guest
HLSS consulting provide also mystery guests in hotels and restaurants. This can be defined as an audit hired by a hotel to evaluate the quality of its services. This technique is responsible for analyzing all the moments in which direct contact occurs between the hotel and its clients in order to see if the services are being offered efficiently. Our mission is to identify a hotel’s or restaurants strengths and weaknesses, helping companies continually improve their operations and meet customer expectations. After the audit our consultant will have a meeting with management and speak about the outcome.
Sustainability
Sustainable hospitality involves integrating eco-friendly practices into every aspect of the industry’s operations. This includes reducing waste, conserving energy and water, sourcing local and organic products and adopting responsible tourism practices. By doing so, the industry can reap a multitude of benefits, including reduced operational costs, improved brand reputation, enhanced guest loyalty and, most importantly, a positive impact on the environment.
Cost Reduction
In the every day changing world of Hospitality, where every penny counts and customer satisfaction is the currency of success, businesses are constantly on the lookout for strategies to lower down expenses without compromising on quality.
Whether you are running a small bed and breakfast, a boutique hotel or a sprawling resort, mastering the art of cost saving can be your way to not only surviving but to succeed in this competitive industry.
HLSS consulting works with cost saving strategies that can help you streamline your operations and reduce expenses, help you find and keep a better balance that builds a strong foundation for the future of your business.
